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How do I NOT run Dell Diagnostics?
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Everytime I try to boot Computer boots to Dell diagnostics mode
View our Welcome Guide to learn how to use this site. ChrisMoseng Thread Starter. Joined Jun 12, Messages 4. I recently tackled a friend's failed hard drive on her Dell Latitude D laptop. It's a 60 GB drive that was only booting to a blue screen of death. I removed the drive, hooked it up to a desktop, and ran Spinrite on the drive for 2 days.
It recovered a bad sector and gave the rest of the drive a clean bill of health. Feeling pretty confident, I put the drive back in the friend's laptop, only to have it boot straight from the BIOS into Dell's diagnostic mode. I exited out of the diagnostic mode and tried to boot again. Same thing, no Windows screen, just straight into Dell Diagnostics.
I've tried running the diagnostics nothing wrong and restoring the BIOS presets, but I can't get it to skip the Diagnostics and just boot into Windows. Any ideas? Joined Jul 22, Messages 8, Does the drive appear in the BIOS? Have you tried changing the boot order F12? Joined Aug 7, Messages 9, Sounds like the Diagnostics partition is set active, instead of the Windows partition.Today I got an M. Exact same issue. Go to Solution. I finally managed to fix the issue. I'll leave it here in case someone else encounters the same issue.
View solution in original post. Wow I've been dealing with this annoyance for months and couldn't fix it by uninstalling supportsupport assist.
Thank you so much for your solution, worked instantly. Where exactly in BIOS do you find this particular setting? I am using Ubuntu Those who can't boot to the installed linux you must go to boot options and add a new boot option. Give it a name, choose the disk where linux is installed and go to EFI and select grubx Make the new boot option to the top and it will work. Does anyone know of another way to disable booting into SupportAssist?
It was a little tricky to do, but it totally fixed my issue. Worthwhile checking what version you're using, since the most recent release of 2.
I was on 2. The bios is also a manual update you gotta do from a usb, which makes the steps a little recondite. You got this tho. Google should be your friend if this is also your issue. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Laptop almost always booting into SupportAssist.
I completely formatted the disk once more, and installed Linux only. From the discussion above, I assumed it was an issue with the SSD drive. I tried removing the previous 2. Any insight on the issue would be greatly appreciated. Jonathan Solved!
All forum topics Previous Topic Next Topic. Accepted Solutions. Re: Laptop almost always booting into SupportAssist. Setting it to Disabled completely fixed it. Cynongrey 1 Copper.The problem is that whenever I power on the notebook it goes into diagnostics mode.
If I let it run the diagnostics it reboots at the and and it starts over. If I use the F12 key to access the boot menu, i can direct it to boot the operating system. If I just let it start by itself, it will always go into diagnostics mode. What can I do to make it automatically boot into the OK? If you're able to get into windows again, type msconfig onto [Cortana] search box or right click the Start button, click on 'Run', type msconfig and then OK.
Thanks for your answer. I don't have the notebook anymore to try it myself, but I'll pass this info to my coleague to see if it helps. I'm not sure if I was clear enough in my original message. I was not talking about some windows diagnostics, but I was reffering to a Dell disgnostics software that looks like part of the BIOS.
One other thing to add, if you're using legacy boot mode make sure the drive is set to the only boot option in the BIOS or at least the top. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.
Search instead for. Did you mean:. CristiM74 1 Copper. DELL Inspiron bouting automaticaly into diagnostics mode.
Dell Inspiron 13-7353 Booting to Diagnostic Screen and Window's Sound Bar Appear
All forum topics Previous Topic Next Topic. Dell-BradL Moderator. Best regards, Brad. Dell Support Resources.As the title suggests, the laptop is in a continous cycle and will not boot. I've tried reseating and swap ram. Any suggestions? Is there more than one device in the boot order? Could that device be bad? Is there anything else plugged into the unit from your description, it would be hard to with flipping it about to pull parts, but I thought I would ask. I've see USB devices do this before.
Not that I would encourage you to admit that the thing has taken a tumble in public, but did the device experience high G forces immediately prior to this issue? If there aren't any BIOS problems or beeps, then it sounds like it can't find the boot partition, or the system reserved partition is no longer the active partition or is corrupt.
Hiren's mini xp doesn't work on a UEFI motherboard though so you would need to find another way to examine the boot partition if it was uefi Sounds like an issue that I ran into with an XPS here last fall. The quick fix was to change the SATA controller mode, never did find out exactly what was wrong but Dell ended up replacing the mSATA drive and motherboard in an attempt to make the SSD cache acceleration work properly.
I think the MBR is corrupt If all else fails, remove the HDD and access it with a working system. Back up the data, wipe and reinstall OS.
Check in the BIOS to see if the hard drive and power settings are correct. From the information provided, it looks like the system is completing the POST and then looking for an OS to load to - that's where the system is having issues. Firstly, can you tell us what Inspiron system you have and also what operating system you have installed? Secondly, can you tell us if the diagnostic tests passed without issue or returned any error codes? You mentioned that you had reseated the memory but I would also advise reseating the hard drive.
I am having the same issue with my n core i7. I am not able to enter set-up with F2 or F When I press these it will act like it is trying to get to the setup screens for about 5 seconds then it will repeat the splash screen.
I purchased a new HD thinking this was the issue and still had the same results. Tried replacing the mother board as well. To access these, please hold down the FN key and then switch the system on - this should start the ePSA diagnostics.
Firstly, please let me know if these run correctly. If they do, allow the ePSA diagnostics to run through and make a note of any error codes you receive. If you have two memory sticks in the system, please try using only 1 memory stick in Slot A. Switch the system on after doing this and make a note if this makes any difference. Please try this with both of the sticks of memory.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I was having a problem of freezing so I pressed F12 at startup and ran diagnostics.
No problems found.
Компьютер Dell не включается, или на нем не загружается ОС Windows
I then chose the option of booting to utility partition. If I exit it goes to diagnostics again. I used my recovery disk to boot and ran startup repair. No problem reported. It still only boot to diagnostics. I can't get to F8. I have restored bios to factory settings to no avail. I don't know what to try next. Any help would be appreciated. For the similar issues, community members on different community forums, including Dell, have suggested to set BIOS to default.
Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Site Feedback. Tell us about your experience with our site. Alljoy Created on November 29, Original Title: Computer boots to diagnostics. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Sharath Srinivasa Replied on November 30, I am sure it must be frustrating.On startup of my PC it boots to diagnostic boot test on it's own without me pressing any button on startup. I have carried out all the tests and it says no error.
I have carried out the tests several times but it doesn't still boot normally. I haven't been able to use my PC because of this diagnostic boot test continuous sequence for over a month. Run an extended NOT just the quick test on both the memory and hard drive. Let the quick tests run, and then do the selective tests. If you have a large hard drive, these tests will take several hours. If you need further assistance, post the complete system model i. I carry out the extended and selective test every time the diagnostic boot test comes up and that test is pretty long for over 4hours and it always says no error found.
So I don't get it. I can adjust the sound to loud but then it goes down to mute on it's own. And the slider stays on the screen. Troubleshooter says the audio is muted. But I can't un mute it.
I have the same problem on my Dell Inspiron.How to Fix Windows 10 Stuck in Infinite Boot (Official Dell Tech Support)
I have attempted to isolate the problem by resetting BIOS settings, disconnecting the laptop's keyboard ribbon cable, and also disconnecting the HDD. I can boot to Windows without issue, if I exit the Dell diagnostic screen, but as I said, any cold boot forces me into the Dell diagnostic screen and I've attempted to change the boot order within BIOS.
I've attempted to reinstall the sound driver, disconnected the keyboard, but no solution can I find. Windows 10 shows a sound bar at always. Posted 12 February - PM. I tried your suggestion, but went one step further and disconnected the touchscreen cable from the motherboard, but it still is booting into the Dell diagnostic screen before Windows even begins to boot.
Thank you, though, for the suggestion, I was hopeful that was it! Otherwise, Dell's come from the factory with a weird partition structure and, depending on what's not backed up, I might try a factory recovery. I've also reset BIOS, flashed a firmware update, etc, and nothing has changed the behavior I'm experiencing. At this point, I believe that the motherboard itself may be the culprit? Posted 13 February - AM. If you run the diagnostics, does something throw an error?
Posted 13 February - PM. So I went ahead and reconnected everything and booted the laptop and of course it did go into diagnostic mode without me prompting it to do so, and I did all the test it wanted to perform, including the extended memory test and everything checked out. Posted 14 February - AM. As I had said, Dell's have a weird partition structure and I have seen their PC's where the diagnostic partition had become the active boot partition causing exactly what you describe.
Dell's, at least from my past experience, are not usually set with the Windows partition as active. They generally boot to a special, other partition, in part so they can intercept the key press for the diagnostics if chosen. Don't change anything yet!!! Posted 14 February - PM. I'm leaning towards a Dell factory recovery to see if that straightens it out and it ought to be the full factory recovery, too. Posted 03 August - PM.
Did you ever find a resolution to this issue? Did you end up doing the factory reset and did it work? My Dell Inspiron is having this exact same problem.